Contact Us
Have questions about our shoe racks, home storage organizers, orders, shipping, or product information? Our customer support team is here to help you with your shopping experience.
Get in Touch
How Can We Help?
You can contact us regarding:
- Product details and dimensions
- Shoe rack assembly questions
- Storage capacity information
- Material and design details
- Order confirmation and payment
- Shipping and tracking updates
- Order changes or cancellations
- Damaged or incorrect products
- Returns and refunds
Order Assistance
When contacting us about an order, please include your order number and the email address used during checkout.
Providing detailed information helps our team locate your order and respond more efficiently.
Product Support
If you need help choosing a shoe rack or storage solution, please provide the product name or link.
Our team can assist with available information regarding product features, dimensions, and general usage.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or different from what you purchased, please contact us promptly.
Please include photos of the product, packaging, and shipping label when possible.
Before Returning Products
Please contact customer support before sending any products back.
Our registered company address is not automatically a return warehouse address. Approved return instructions will be provided after review.
Business Information
Brand: Xarqeli™
Company: Yiwu Dihao Technology Co., Ltd.
Owner: Luo Kexu
Email: service@xarqeli.com
Phone: +86 13217649259
Business Hours: 8:00 AM – 10:00 PM Daily
Business Address:
Room 302,
No. 5, Building 15,
Liqing Zone 5,
Beiyuan Subdistrict,
Yiwu,
Jinhua,
Zhejiang Province,
China
Thank you for choosing Xarqeli™. We appreciate the opportunity to support your home organization journey.