Return Period

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

To qualify for a return, items must meet the following conditions:

• Unused and in original condition
• Free from damage caused by misuse
• Include original packaging when possible
• Include order information for verification

Products Not Eligible for Return

Some products may not be eligible for return, including:

• Products that have been assembled, installed, or modified
• Items damaged through improper use
• Products without sufficient order information
• Items returned without prior approval

Return Request Process

Before returning any item, please contact Xarqeli™ customer support.

Please provide:

• Order number
• Customer name
• Email address used during checkout
• Reason for return
• Photos if the product has an issue

Our team will review your request and provide return instructions if approved.

Return Shipping

Unless otherwise required by applicable law, customers may be responsible for return shipping costs.

Please do not send products back before receiving return approval and instructions.

Unauthorized returns may not be accepted.

Refund Process

After receiving and inspecting an approved return, refunds will be processed to the original payment method.

Refund processing time may vary depending on your payment provider.

Original shipping fees may not be refundable unless required by applicable regulations.

Damaged or Incorrect Items

If your product arrives damaged, defective, or different from your order, please contact us promptly.

Please provide photos of:

• Product condition
• Packaging
• Shipping label

Our team will review the situation and provide an appropriate solution.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered processing or shipment preparation, cancellation may not be possible.

Return Address Notice

Please do not send returns directly to our registered business address.

Approved return instructions will include the correct return destination.

Customer Support Information

Thank you for choosing Xarqeli™. We are committed to providing reliable home organization solutions and helpful customer service.