Order Processing Time

After payment confirmation, orders are carefully prepared and processed before shipment.

Standard processing time is generally:

• 1–3 business days for order preparation
• Additional time may apply during holidays or promotional periods
• Processing begins after successful payment verification

Shipping Time

Delivery times depend on your location, shipping method, carrier availability, and external transportation conditions.

Estimated delivery time may vary because international and regional shipments can be affected by customs procedures, weather conditions, and logistics delays.

Shipping Confirmation & Tracking

Once your order has been shipped, tracking information will be provided when available.

Tracking details are usually sent to the email address provided during checkout.

Please allow some time for tracking information to become active after shipment.

Shipping Address Information

Customers are responsible for providing complete and accurate shipping details during checkout.

Please carefully check:

• Full name
• Shipping address
• Postal code
• Contact information

Incorrect address information may cause delivery delays or failed delivery attempts.

Delivery Issues

If your package is delayed, lost, or shows unexpected tracking information, please contact our customer support team.

We will work with customers and shipping partners to help resolve delivery-related issues.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

• Order number
• Photos of the package
• Photos of the damaged product
• Any relevant shipping information

Incorrect or Missing Items

If you receive an incorrect product or your order is incomplete, please contact our support team.

We will review your order details and provide appropriate assistance.

International Shipping Information

For international orders, customers are responsible for ensuring that products can be delivered to their destination.

Any customs procedures, taxes, or import requirements are determined by local authorities.

Customer Support Information

Thank you for choosing Xarqeli™. We are committed to providing dependable products and a reliable delivery experience.