FAQ

Xarqeli™ Help Center

Frequently Asked Questions

Find answers about Xarqeli™ shoe racks, home storage organizers, orders, shipping, payments, returns, and product information.

Products & Storage Solutions

1. What products does Xarqeli™ offer?

Xarqeli™ offers shoe racks, shoe organizers, entryway storage solutions, and practical home organization products.

2. How do I choose the right shoe rack size?

Please check the product dimensions and compare them with your available space before purchasing.

Consider the number of shoes you need to store and the location where the product will be placed.

3. Are Xarqeli™ shoe racks easy to assemble?

Most products are designed for convenient assembly.

Please follow the included instructions or product guidance for proper setup.

4. What materials are used for your products?

Materials vary depending on the product.

Please review each product page for specific information about materials, structure, and features.

5. How many shoes can a rack hold?

Storage capacity depends on the specific model, size, and shoe types being stored.

Please refer to product details for recommended capacity information.

Orders & Shipping

6. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Processing may take longer during holidays or promotional periods.

7. How long does shipping take?

Delivery time depends on destination, shipping method, carrier conditions, and other external factors.

Estimated shipping information is provided during checkout when available.

8. Will I receive tracking information?

Once available, tracking details will be sent to the email address provided during checkout.

9. Can I modify or cancel my order?

Please contact customer support as soon as possible.

Changes or cancellations cannot always be guaranteed after order processing begins.

Payments & Returns

10. What payment methods are accepted?

Available payment options are displayed during checkout.

Payment methods may vary depending on location and payment provider.

11. Can I return a shoe rack or organizer?

Eligible unused products may be returned according to our Return & Refund Policy.

Please contact customer support before sending any product back.

12. What if my item arrives damaged?

Please contact us with your order number, photos of the product, and packaging details.

Our team will review the issue and provide appropriate assistance.

13. Where should I send returns?

Please do not send returns directly to our registered business address.

Customer support will provide approved return instructions.

Contact Xarqeli™

Brand: Xarqeli™

Company: Yiwu Dihao Technology Co., Ltd.

Email: service@xarqeli.com

Phone: +86 13217649259

Business Hours: 8:00 AM – 10:00 PM Daily

Address:
Room 302, No. 5, Building 15, Liqing Zone 5, Beiyuan Subdistrict, Yiwu, Jinhua, Zhejiang Province, China